Conditions

Saleable to Consumer Not Saleable to Consumer
Near Perfect Class B Class C Class D Scrap
Damage Degree:Very Minor Damage Damage Degree:Minor Damage Damage Degree:Repairable Damage Damage Degree:Severe Damage not for Consumer Resale
WITH WARRANTY WITH WARRANTY NO WARRANTY NO WARRANTY
  • Slight or insignificant blemish not affecting operation of unit
  • Fully functional, factory sourced, brand new, not used
  • Few minor discoloration/dents on finished surfaces
  • Warranty is the Standard Mfr Warranty, which covers functionality but excludes coverage for damage.
  • Exterior damage not visible from 3 to 5 ft away when in the installed position. The dishwasher door edge is considered visible.
  • Refrigeration liner cracks < ⅛’ wide
  • Missing Parts Handles, knobs, grates, kick plate, burner caps, shelves, door bins, racks
  • Exterior damage visible from 3 to 5 ft away when in installed position includes visible damage on Dishwasher door edge
  • Visible Console damage
  • Broken Glass on Range Cooktops Ranges and Oven doors, refrigerator shelves
  • Porcelain chips on range cooktop or washer top
  • Bent Door hinges
  • Water or gas connections broken Control knob stem broken
  • Refrigerator Cabinet Skin Cut, < 2’ long and < ½’ Deep
  • Evidence of slight use or installation: Slight food residue, lint, soap residue, grease splatter, water hoses/powercord attached
  • Cut Power Cords: Ranges, washer, dryers, refrigerators
  • Dishwasher with tub dents > 3’, dents preventing rack from operating, dishwasher dents on the seam
    Dishwasher with pump or motor damage
  • Refrigeration Liner Cracks > ⅛’ wide
  • Broken Glass on MHC, Microwaves, Vent Hoods
  • Porcelain chips, cracks, or peeling in oven cavity
  • MHCs deformed on any edge surface
    Vent Hoods deformed on any edge surface
    Microwaves with visible dents
  • Frame Bent on Dishwasher
    Frame bent preventing door seal
  • Dents that prevent dryer or washer tub movement
  • Unit can not be leveled with leveling feet
  • Refrigeration Cabinet Skin Cut > 2’ long or > ½’ Deep
  • Door will not Seal
  • Used Scrap -Odor, Baked on, Stains
  • Cut power cords on all units except: Ranges, washer, dryers, refrigerators
Premium Refurbished
Damage Degree:
Minor Damage
WITH WARRANTY
  • Cosmetic Damage not affecting operation of unit
  • Minor dents/chips/scratches on finished surfaces
  • No sharp edges
  • No missing parts
  • Units have been cleaned
  • Units have been tested
  Saleable to Consumer Not Saleable to Consumer
PRODUCT Class B* Class C Class D Scrap
ALL PRODUCTS
  • Exterior damage NOT visible from 3 to 5 ft away when in the installed position. The dishwasher door edge is considered visible.
  • Missing Parts - handles, knobs, grates, kick plate, burner caps, shelves, door bins, racks, etc.
  • Exterior damage visible from 3 to 5 ft away when in installed position includes visible damage on : Dishwasher door edge, Visible Console damage, Bent Door hinge
  • Evidence of slight use or installation: Slight food residue, lint, soap residue, grease splatter, water hoses/power cord attached
  • Unit can not be leveled with leveling feet
  • Door will not seal
  • Heavily Used-Odor, Baked on, Stains
REFRIGERATORS FREEZER 50lb ICEMAKER
  • Liner Cracks < 1⁄8” wide
  • Broken Glass refrigerator shelves
  • Cut Power Cord
  • Refrigerator Cabinet Skin Cut, < 2’ long and < ½’ Deep
  • Bent Hinge with no cabinet damage
  • Liner Cracks > ⅛’ wide
  • Refrigerator Cabinet Skin Cut, > 2’ long and > ½’ Deep
  • Bent Hinge with damaged cabinet
WASHER
& DRYERS
  • Cosmetic dents/chips/scratches on finished surfaces
  • Missing or damaged knobs or handles
  • Minor damage to control panel
  • Porcelain chips on washer top
  • Cut Power Cord Water or gas connections broken
  • Control knob stem broken
  • Console Damage
  • Dents that prevent dryer or washer tub movement
  • Cracks or holes in tub
DISHWASHERS & COMPACTORS
  • Cosmetic dents/scratches/cracks on exterior door
  • Missing or damaged door handles or knobs
  • Wheel frame bent, but unit sits flat on floor.
  • Minor damage to control panel
  • Damage to pump or motor.
  • Missing baskets or dish racks
  • Repairable damage to functional components
  • Cracks or holes in tub
  • Frame Bent on Dishwasher, can not level with feet
  • Frame or hinge bent preventing door seal
  • Dishwasher with tub dents > 3’, dents preventing rack from operating, Dishwasher dents on the seam
  • Damage to Motor or pump
  • Console Damage
  • Trash Compactors: Freestanding models with side or back dents > 3’
RANGES &
BUILT IN OVENS
  • Cosmetic dents/chips/scratches on finished surfaces
  • Missing or damaged knobs or handles
  • Minor damage to control panel
  • Porcelain chips on range cooktop
  • Cut Power Cord
  • Broken Glass on: Range Cooktops, Range oven doors, and Oven doors Console Damage
  • Porcelain chips, cracks, or peeling in oven cavity
COOKTOPS
  • Cosmetic dents/scratches/chips/cracks on unit
  • Missing or damaged knobs
  • Damaged or missing elements, grates or caps.
  • Repairable Damage to electrical/gas components
  • Ceran Glasstop broken
  • Severe frame damage prohibiting unit to sit level
  • Heavily Used
MICROWAVES & MICROHOOD COMBOS
  • Cosmetic dents/scratches on finished surfaces MHCs missing installation bracket or hardware**
  • Microwave platter missing or broken
  • N/A
  • Broken Glass MHC, Microwaves, Vent Hoods MHCs deformed on any edge surface
  • Vent Hoods deformed on any edge surface Microwaves with visible dents
  • Cut Power Cord
RANGE HOODS
  • Cosmetic dents/scratches on finished surfaces
  • Repairable damage to functional components.
  • Range Hood severely bent out of alignment prohibiting installation.
  • Heavily Used
MINOR PRODUCTS
  • Cosmetic dents/scratches on finished surfaces
N/A
  • Any functional damage
  • Heavily Used

* Class B product may not include all product literature.

** Missing MHC components can be ordered on your behalf if necessary

Note: Trade customers are required to provide pictures for all reclass requests. Whirlpool retains the right to inspect any unit and/or load. Trade customers must test all products prior to consumer sale.

D Grade Examples

C Grade Examples

B Grade Examples

D Grade Example
D Grade Example
D Grade Example
D Grade Example
  • 1) Damage not visible from 3 to 5 ft when installed (assume cabinet will be on side of unit)
  • 2) Units are level when installed

Dishwasher Inspection

Lay dishwasher on the back and look for broken motor attachments, crack in sump and motor assembly. (D Class)
D Grade Example
D Grade Example

Bent Frame (D Class)
D Grade Example
Bent Frame (D Class)
D Grade Example
Remove insulation blanket from dishwasher to inspect for dents and bent frame. (Dents on seams or bent frame D Class)
D Grade Example