Conditions

Condition Damage Degree Description Warranty
Near Perfect Very Minor Damage
  • Slight or insignificant blemish not affecting operation of unit
  • Fully functional, factory sourced, brand new, not used
  • Few minor discoloration/dents on finished surfaces
  • Warranty is the Standard Mfr Warranty, which covers functionality but excludes coverage for damage
WITH WARRANTY
Premium Refurbished Minor Damage
  • Minor Damage, not in the front of the appliance
  • Cosmetic Damage not affecting operation of unit
  • Minor dents/chips/scratches on finished surfaces
  • No sharp edges
  • No missing parts
  • Units have been cleaned
  • Units have been tested
WITH WARRANTY
Class B Tested Minor Damage
  • Tested all functional components/ Only requires visual inspection/ could require small parts such as hanldes and knobs/ may include minor damage visible in the installed position or side of the appliance
  • Units have been cleaned
  • Units have been tested
WITH WARRANTY
Class B Minor Damage
  • Exterior damage not visible from 3 to 5 ft away when in the installed position. The dishwasher door edge is considered visible
  • Refrigeration liner cracks < ⅛’ wide
  • Missing Parts Handles, knobs, grates, kick plate, burner caps, shelves, door bins, racks
WITH WARRANTY
Class C Tested Visible Damage
  • Tested all functional components/ Only requires visual inspection, could require small parts such as hanldes and knobs, may include minor damage visible in the installed position or side of the appliance
  • Units have been cleaned
  • Units have been tested
NO WARRANTY
Class C Repairable Damage
  • Exterior damage visible from 3 to 5 ft away when in installed position includes visible damage on Dishwasher door edge
  • Visible Console damage
  • Broken Glass on Range Cooktops Ranges and Oven doors, refrigerator shelves
  • Porcelain chips on range cooktop or washer top
  • Bent Door hinges
  • Water or gas connections broken Control knob stem broken
  • Refrigerator Cabinet Skin Cut, < 2’ long and < ½’ Deep
  • Evidence of slight use or installation: Slight food residue, lint, soap residue, grease splatter, water hoses/powercord attached
  • Cut Power Cords: Ranges, washer, dryers, refrigerators
NO WARRANTY
 
  Saleable to Consumer
PRODUCT Class B* Class C
ALL PRODUCTS
  • Exterior damage NOT visible from 3 to 5 ft away when in the installed position. The dishwasher door edge is considered visible.
  • Missing Parts - handles, knobs, grates, kick plate, burner caps, shelves, door bins, racks, etc.
  • Exterior damage visible from 3 to 5 ft away when in installed position includes visible damage on : Dishwasher door edge, Visible Console damage, Bent Door hinge
  • Evidence of slight use or installation: Slight food residue, lint, soap residue, grease splatter, water hoses/power cord attached
REFRIGERATORS FREEZER 50lb ICEMAKER
  • Liner Cracks < 1⁄8” wide
  • Broken Glass refrigerator shelves
  • Cut Power Cord
  • Refrigerator Cabinet Skin Cut, < 2’ long and < ½’ Deep
  • Bent Hinge with no cabinet damage
WASHER
& DRYERS
  • Cosmetic dents/chips/scratches on finished surfaces
  • Missing or damaged knobs or handles
  • Minor damage to control panel
  • Porcelain chips on washer top
  • Cut Power Cord Water or gas connections broken
  • Control knob stem broken
  • Console Damage
DISHWASHERS & COMPACTORS
  • Cosmetic dents/scratches/cracks on exterior door
  • Missing or damaged door handles or knobs
  • Wheel frame bent, but unit sits flat on floor.
  • Minor damage to control panel
  • Damage to pump or motor.
  • Missing baskets or dish racks
  • Repairable damage to functional components
RANGES &
BUILT IN OVENS
  • Cosmetic dents/chips/scratches on finished surfaces
  • Missing or damaged knobs or handles
  • Minor damage to control panel
  • Porcelain chips on range cooktop
  • Cut Power Cord
  • Broken Glass on: Range Cooktops, Range oven doors, and Oven doors Console Damage
COOKTOPS
  • Cosmetic dents/scratches/chips/cracks on unit
  • Missing or damaged knobs
  • Damaged or missing elements, grates or caps.
  • Repairable Damage to electrical/gas components
  • Ceran Glasstop broken
MICROWAVES & MICROHOOD COMBOS
  • Cosmetic dents/scratches on finished surfaces MHCs missing installation bracket or hardware**
  • Microwave platter missing or broken
  • N/A
RANGE HOODS
  • Cosmetic dents/scratches on finished surfaces
  • Repairable damage to functional components.
MINOR PRODUCTS
  • Cosmetic dents/scratches on finished surfaces
N/A

* Class B product may not include all product literature.

** Missing MHC components can be ordered on your behalf if necessary

Note: Trade customers are required to provide pictures for all reclass requests. Whirlpool retains the right to inspect any unit and/or load. Trade customers must test all products prior to consumer sale.

Premium Refurbished Examples

B Grade Tested Examples

B Grade TESTED Example
B Grade TESTED Example
B Grade TESTED Example

B Grade Examples

B Grade Example
B Grade Example
B Grade Example
B Grade Example
  • 1) Damage not visible from 3 to 5 ft when installed (assume cabinet will be on side of unit)
  • 2) Units are level when installed

C Grade Tested Examples

C Grade Examples